Privacy Policy

Oakline Systems (“we”, “us” or “our”) is committed to protecting the privacy of individuals and businesses who interact with our website and services. This Privacy Policy explains how we collect, use, store and disclose personal and business information.

We comply with our obligations under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.

We collect the following types of information:

• Personal information: name, email address, phone number and any details you voluntarily provide.
• Business information: business name, industry, website, ABN and similar details submitted through our forms.
• Contact information: details provided when you contact us, book a meeting or subscribe to our services.
• Technical information: IP address, browser type and device information collected automatically when you visit our website.

We collect information through the following channels:

• Cookies: small data files stored on your device to enable website functionality and analytics (see our Cookie Policy).
• Analytics: aggregated usage data to understand how visitors use our website and improve our services.
• Business Health Check responses: your answers, calculated score and contact details when you complete the health check.
• Free template downloads: business and contact details submitted to personalise and deliver downloadable templates.
• Contact form submissions: name, email, phone, subject and message provided through our contact form.
• Email enquiries: information contained in emails you send directly to us.
• Booking requests: details provided when scheduling a meeting or discovery call.

We use the information we collect to:

• respond to your enquiries and provide the services you request;
• deliver personalised templates, health check reports and other resources;
• schedule and manage bookings and meetings;
• improve our website, services and customer experience;
• send administrative communications, where you have consented or where required;
• comply with our legal and regulatory obligations.

Your information is stored securely using cloud-based infrastructure with encryption in transit (HTTPS) and at rest. Access to personal and business information is restricted to authorised personnel and is protected by role-based access controls. We retain information only for as long as is necessary to fulfil the purposes for which it was collected or as required by law.

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure. Security measures include encrypted connections, access controls, input validation and bot-mitigation on public forms. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We use trusted third-party services to operate our website and deliver our services, which may include email delivery, calendar integration, file storage and analytics providers. These providers process information on our behalf and are bound by their own privacy and security obligations. We do not sell your personal or business information to any third party.

You have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or outdated information;
• request that we delete your information, subject to legal retention requirements;
• opt out of marketing communications at any time;
• lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information.

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: hello@oaklinesystems.com.au
• ABN: 72 112 033 656

We will respond to your enquiry within a reasonable timeframe, in accordance with the Australian Privacy Act 1988 (Cth).